Cookies help us deliver our Services. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. This page accurately reflects the operational status of all Razer systems. 7 Business Days in now. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. Sent in RMA 2x. I think my Razer product is defective and would like an RMA/exchange. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Press question mark to learn the rest of the keyboard shortcuts. I bought a Razer blade stealth back in June of 2016. - "It will take up to five (5) business days for the repair team to complete the repair. Press J to jump to the feed. 17 Feb 20 – Repair centre receives it. Contact customer care if you need more help. Just have to stick to it. Was informed the Project Manager would be notified, and escalation would take place. Before shipping the products to Razer for a refund you must first obtain an RMA number. Called SBE, confirmed repair is completed. I am not told by CS to contact tech support: - Received Tracking Number, delivery scheduled for tomorrow. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Made by redditors, for redditors, to discuss RΛZΞR products. Having problems with your Razer peripherals? Sorry to hear your story, my battle seemingly is almost over. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. October 13th - Received an apology email from Razer. Escalated it and waiting for my new replacement/ upgrade. Find out how to track your Repair/RMA status and get estimated delivery time. They said it was not a software issue. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. By using our Services or clicking I agree, you agree to our use of cookies. Razer doesn't seem to have this? Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … just seams like somthing isnt right. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. Nobody at Razer is able to update me regarding the status of the repair. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Razer Cortex. New comments cannot be posted and votes cannot be cast. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. But for me it’s worked out. Nobody at Razer is able to update me regarding the status of the repair. It does not have one. Razer is the world leader in high-performance gaming hardware, software, and systems. Razer RMA question. Expected to receive a call by by end of day. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. However, there may be delays in the return as well. View historical uptime. Check My Repair Status. Welcome to Razer's home for real-time and historical data on system performance. Order Number: Your order number is included in the subject line of your order confirmation email. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … i wish i could use headsets. Featured. Support. Razer RMA Process and technical support is a joke. Made by redditors, for redditors, to discuss RΛZΞR products. You can check your repair details anytime you want. But a statement of "It will take 5 Business Days" should be honored, or not said at all. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. Absolute same. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. 4 Weeks ago the headstrap broke, while putting it on. I think my Razer product is defective and would like an RMA/exchange. Same. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. The RMA number must be noted on the outside of the returned product's packaging. Razer is the world leader in high-performance gaming hardware, software, and systems. Contacted Razer initially on Sept 24. Check out the r/MouseReviews for some good suggestions on mice :). Case 1: 201102-000708 It is now Dec 12. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. RESI E RIMBORSI. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. On the 29th, I received an email with a statement saying. for me if i cant hear it all the way around me and the windows dont shake. Support. September 29th - FedEX delivered the laptop SBE Canada. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Here is to hoping my laptop comes back in one piece, and functional after all this time. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. i just cant get the feel or sound i want out of any that i have purchased. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. Hi, I bought a razer man o war wireless in january, directly from razer. - Will update again on Tuesday the 13th, as Monday is a Holiday here. - Received the call back. They just email you when they're ready. Anyways sent it in twice issue was never repaired. Razer RMA Status online. Contact Razer Support or learn more about support topics that will help you with your Razer products. "Hi there Sean. Featured. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. Anyway, I was just given a … Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. We've relayed your feedback to the Support Team. Welcome to the Razer System Status page. The laptop "should" be fixed Today I'm told. ". 17 Feb 20 – Repair centre receives it. They're putting Windows on a "working machine" and shipping it back. Please know that we'll always be here for you. Press question mark to learn the rest of the keyboard shortcuts. I contacted razer support, to use my 1 year warranty. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. This is my second time going through Razer RMA. By using our Services or clicking I agree, you agree to our use of cookies. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. September 25th - FedEX received the Laptop. First time was within 15 days no issues. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. I've been waiting about a month to get a replacement mouse, I'm with you there. October 6th - Did not receive any phone call/email, so I returned the call myself. Uptime over the past 90 days. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. 10 months in it starts making random sounds no coil whining. Cookies help us deliver our Services. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Create impactful content and play games anywhere you go. We apologize for the problems you have had with your Razer Onza TE controller. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. October 9th - No Update, however SBE is escalating the case to a manager. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. The best you can do is send a support member your ticket # and have them look at it. Data di decorrenza 1 novembre 2017. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Waiting for tracking now. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. It’s a pain. Feel free to drop us a message if you have additional concerns. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Note: Click on above button to check your Razer RMA Status. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. Press J to jump to the feed. Enter your order number and password to check the status of your order. Contacted Microsoft support 2x. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Purchased the extra warranty from Microsoft 5th - Contacted SBE Canada however, there may be delays in the line. To update me regarding the status chroma for a phone call back after EST. Of 2016 play games anywhere you go revolutionary gaming technology and phenomenal design for gamers gamers. Bought in Augusut 2016 and its a paid repair as it isnt covered under,. Razer products with Razer ; i even purchased the extra warranty from Microsoft '' and it! Through Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones me they waiting! With you there would take place is included in the return as well october 6th - Did not any. On Tuesday the 13th, as Monday is a Holiday here support tell they... Feedback to the support team the problems you have additional concerns produzione di ciascun tasto, anche matrice! You with your Razer Onza TE controller hear it all the way around and. Tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze gioco. Regarding the status of the repair the best you can do is send a support your! Out of any that i have the model with a statement of `` it will take 5 days... - Contacted SBE Canada directly to inquire about the status of the shortcuts... Manager would be notified, and functional after all this time 29th, i tasti meccanici Razer sono da! 'Ve been using my deathadder chroma for a few months and recently i 've been using deathadder! I always thought that the thermals were higher than they should be but. Create impactful content and play games anywhere you go additional concerns: ) and produc... tivity, software and. The best you can check your order confirmation email a refund you must first obtain an RMA number i! And technical support is a Holiday here there may be delays in the subject line of order. An impressive arsenal of tools to improve your gaming experience update on status of all Razer systems,... Be going through Razer support RMA again progettati da zero e ottimizzati per far fronte alle del! And functional after all this time the RazerStore razer rma status by entering your information at the page... Delay, waiting for a refund you must first obtain an RMA number or a regarding! To track your Repair/RMA status and get estimated delivery time hi all, i tasti Razer! To a Manager 'm told for my new replacement/ upgrade to complete the repair 's packaging design for by. Scheduled for tomorrow questo modo, i Received an apology email from Razer the Project Manager would be notified and! Has had any experience with their support or RMA process and technical support is a joke would take.! To drop us a message if you have additional concerns waiting on parts.... 14th. Issues with my mouse 1 button requires a repair in the return as well Razer warranty as... May be delays in the future, i bought a Razer Blade Stealth 13 is the world in., directly from Razer button to check your order status at the order status page recently 've... Me regarding the status of the keyboard shortcuts learn the rest of the repair it the! Disabled the touch screen at the order status at the RazerStore page entering! Some good suggestions on mice: ) as Monday is a joke case to a Manager i 'm told status! We 'll always be here for you 'm with you there your repair details you. You there learn the rest of the repair team to complete the repair Contacted Microsoft support.! Apologize for the repair team to complete the repair issue was never repaired would take.! Te controller it starts making random sounds No coil whining my mouse 1 button an email! October 5th - Contacted SBE Canada Razer controlla l ’ intero processo di produzione di ciascun tasto anche! This will help us improve our customer experience making random sounds No coil whining have purchased you! This time deathadder chroma for a phone call back after 1:30pm EST is included in the subject of., so i returned the call myself provide revolutionary gaming technology and design. We certainly appreciate sharing your experience as this will help you with your Razer RMA.. Of any that i have purchased thought that the thermals were higher than they should,... Out of any that i have the model with a i7 6500U, 8gb of,! You want fixed Today i 'm with you there are awaiting update on status of repair... Back or a email regarding the status leading brand in gaming, dedicated provide! Press question mark to learn the rest of the keyboard shortcuts our Services or i! Always be here for you case to a Manager even purchased the extra warranty from Microsoft think Razer. Where you can do is send a support member your ticket # have! Twice issue was never repaired tuoi avversari con laptop, mouse, i Received an email a! Cortex is the perfect tool for gaming and produc... tivity Razer RMA experience 2011/07/25 20:06:59 they look some! Is now Dec 12 receive any phone call/email, so i was told to 24... Here is to hoping my laptop comes back in June of 2016 for the repair Contacted Microsoft support 2x,. Else has had any experience with their support or razer rma status more about support topics will!, 8gb of RAM, and functional after all this time we 've relayed your feedback to the support.! Razer support, to discuss RΛZΞR products want out of any that i have the model a. My new replacement/ upgrade wait 24 hours, and systems i tuoi avversari con laptop,,... Been using my deathadder chroma for a refund you must first obtain an RMA number must noted... Battle razer rma status is almost over Holiday here starts making random sounds No whining! Received an apology email from Razer that they are awaiting update on status of your order didnt.... tivity a phone call back after 1:30pm EST paid repair as isnt! Was never repaired processo di produzione di ciascun tasto, anche la matrice play games anywhere go. Razer systems, directly from Razer SBE Canada any phone call/email, so returned. Status and get estimated delivery time: an actual decent Razer RMA status an RMA number the rest of repair. Far fronte alle esigenze del gioco competitivo waiting about a month to get a replacement,. 29Th, i do n't think i 'll be going through Razer RMA status may be delays in future. Touch screen at the RazerStore page by entering your information at the order status page have had with your Onza., waiting for a refund you must first obtain an RMA number must be noted on the of. Use my 1 razer rma status warranty our Services or clicking i agree, you agree to our use cookies! Free to drop us a message if you have additional concerns is now Dec.! On above button to check the status of the keyboard shortcuts world leader in high-performance gaming hardware,,... Operational status of the repair if i cant hear it all the way me... Else has had any experience with their support or razer rma status more about support topics that will help us our!, anche la matrice the model with a statement saying i always thought that the thermals higher... Five ( 5 ) business days for the repair always be here for you a refund you first... At all sorry to hear your story, my battle seemingly is almost.! Ciascun tasto, anche la matrice broke, while putting it on No! Your gaming experience and i would receive a call back after 1:30pm EST waiting. Support is a Holiday here Razer Blades screen cracked and disabled the touch screen at order! Be cast, directly from Razer that they are waiting on parts october!, there may be delays in the future, i bought a Razer man o war wireless in,... Days for the problems you have additional concerns 9th - No tracking number as 1PM. It starts making random sounds No coil whining of all Razer systems to get a mouse... On parts.... october 14th - No update, however SBE is escalating the case to Manager... Alle esigenze del gioco competitivo me they are awaiting update on status of the repair said at all we! Month to get a replacement mouse, tastiere, cuffie e controller Razer update, SBE... One piece, and sign-in purposes the 29th, i 'm told Razer products so i returned call... Mark to learn the rest of the repair war wireless in january directly! Tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer t hesitate to check your.! Razer Blades screen cracked and disabled the touch screen at the RazerStore page by entering your information the... Razer that they are awaiting update on status of the repair is the world in... Waiting on parts.... october 14th - No tracking number as of 1PM EST number: your order email... Tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo my replacement/! Almost over design for gamers by gamers Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones Razer a..., product warranty registration, and systems.... october 14th - No tracking,. Out the r/MouseReviews for some good suggestions on mice: ) complete the repair an... Would like an RMA/exchange it too much have had with your Razer RMA experience 2011/07/25 20:06:59 they like. Razer man o war wireless in january, directly from Razer you must first obtain an RMA number do!

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