Registered new patients and verified current patient information. Experienced in greeting/assisting visitors, scheduling appointments, and handling administrative and clerical duties. Utilized computer systems to ensure accuracy in accounts and balanced tills. Ensured the highest level of guest service through consistent and positive interactions with guests and employees, with attention to detail. Communicated with insurance companies to verify and validated insurance information - collected co-payments. Managed conflict resolution and implemented processes for improved customer service. Managed receptionist desk by greeting patients, ensuring correct paperwork is completed and collected patient demographics for statistical analysis. The Front Desk Medical Receptionist is responsible for job tasks, like welcoming, greeting, and coordinating patients and visitors. Included answering phones, greeting customers when they came in and assist with any other needs the customer needed. Promoted, sold, and processed membership enrollment and assured careful assimilation of new members into specific programs. Handled greeting patients, signed them in & checked them out at end of visit. Developed, implemented, maintained and evaluated guest service standards and registration. Used MS Excel for office database management and created PowerPoint presentations as information tools to run on the lobby television. Entered daily charges, total and balanced all daily transactions and prepared the end of the day bank deposits. Managed patients records by keeping all medical history, insurance and personal information updated and verified abiding by HIPAA protocols. Provided clerical support and receptionist services including; Answering phones, relaying messages, scheduling and confirming of appointments. Other general office duties. Worked with EMR/scanning/faxing/copying patient records and information. Updated patient accounts and information on a daily basis in the emergency room. For example, 11.0% of Front Desk Receptionist resumes contained Customer Service as a skill. Processed insurance documentation, review medical bills and verify patient benefits billing purposes. Answered telephone calls and provided accurate information to patients. Many receptionists move up to other positions within their companies. Created and organized patient files and improved existing office systems for greater efficiency. Observed strict confidentiality within HIPAA guidelines. Answered inquiries related to hotel services, amenities, and event reservation and planning. Maintained routine communication with various insurance companies in order to verify insurance coverage for patient treatment. Scanned people into the gym, answered phone calls, rang up food, drinks and apparel at the cash register. Transferred phone calls, answered questions, managed deliveries and greeted guests and staff with a smile! Demonstrated telephone and front-desk reception within a high volume environment. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Operated telephone switchboard to answer or transfer calls in a prompt and courteous manner. Maximized revenue and cash flow by promoting hotel services and adhering to credit and inventory control. Responded to guest questions relating to issues and/or problems regarding transportation, hotel services, and local events. Experienced in performing book keeping activities such as balancing accounts, confirming credit card information, and conducting night audits. Managed incoming and outgoing calls and communicated with patients via phone and e-mail for a busy medical office. Provided information to guests regarding hotel services, local tourist attractions and area information. Answered inquires pertaining to hotel services, guest registration and, travel directions. Delivered superb customer service through working the front desk, greeting customers, and answering any questions. Assisted the manager and independent contractors by working directly with clients of the salon.General Duties included: Greeting clients. Answered multiple telephone lines, answering customer inquiries, taking messages and directing calls to appropriate personnel. Used software applications to prepare and update medical reports, invoices, financial statements, etc. Safeguarded patient privacy and confidentiality according to HIPAA and other privacy laws and guidelines. Administered routine patient care and quality monitoring, including instruments and material setup and sterilization. Answered and screened high volume calls; redirected specific calls; responded to general inquiries; recorded and distributed detailed messages. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. Provided administrative support for all staff members. Answered incoming phone calls, made outgoing calls to remind patients of appointments. Answered all incoming telephone calls and transferred to appropriate individual. Managed the receptionist area, greet visitors and managed telephone switchboard. Answered telephones with various lines and transfer to the appropriate staff member, meet & greet clients & visitors. Retrieved medical records for completeness and fielded records in designated areas according to alphabetic and numeric filing system. Demonstrated enthusiasm and brought forth a positive attitude while working with clients and salon staff. Performed medical billing data entry as well as organizing patient files and preparing files for the following day's appointments. Performed daily front desk operations including scheduling appointments, processing payments, giving consultations and office organization. Converted all paper charts into new EMR system and liaised between patients and their referring doctors to gather necessary data. Managed front desk area, including greeting members and guests Responding to telephone inquiries and directing calls to proper destination. Maintained patient files, conveyed messages and test results all with a professional and compassionate attitude. Checked in and out members, processed contracts for new members, Cleaned equipment, assisted members in use of equipment. Corresponded with specialists to coordinate necessary patient care. Answered phone calls, booked appointments, took payments, and check Patients in and out. You should embody your company’s ideals, both in your behavior and in your appearance. Completed the end of the day balances through the night audit and counted the cash drawer. Monitored room availability using Opera Processed credit card transactions during the checkout process. Transcribed dictated medical records as deemed necessary for each individual patient and provided by individual therapists. Assumed the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor. Assisted visitors to patients, transported samples to the lab, discharged patients, and directed calls to appropriate departments. Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Assisted with physical therapy, scheduling patients, answering the phones and other various office tasks. Provided clerical support and managed office budgets. Answered telephone and directed calls to the appropriate departments, answered questions, and took messages accurately. Handled data entry tasks, answering external as well as internal phone calls and transferred calls to the appropriate departments. Managed all hotel operations including guest services, customer complaints, reservations, check in/out, and room sales. Ability to communicate in … Started off in a sales capacity to attract new membership, combining it with Front Desk Reception. Managed and oversaw the reception and front office area, creating a proficient and professional atmosphere for all incoming clients. Assisted in patient care; included excellent patient service, and assigned badges to visitors. Observed HIPAA Privacy and Security Regulations with patient information. Handled all incoming/outgoing calls (Switchboard) Scheduled conference rooms/travel Received/distributed packages Responsible for greeting clients. Assisted manager with different tasks in sales, and maintained cleanliness of the front desk area and lobby. Propagated sales through aberrant communication and enthusiasm that lead to increased membership sales. Operated telephone switchboard for all three companies, directing calls for over 50 employees. Utilized the Electronic Medical Record (EMR) application for all patient medical information. Worked the front desk area, answered phone calls and made salon appointments. Conducted data entry of client information into office computer system maintaining accuracy and confidentiality of information obtained on a daily basis. Performed administrative and clerical support tasks for community, including updating resident rosters and distributing mail. Streamlined front office operations by organizing and filing patient files, preparing charts, and faxing pharmacy prescriptions. Communicated with Attorney offices and Medical providers as regular procedures for patient files. Answered phone, taking messages, providing information, or redirecting calls as appropriate. Maintained positive and professional composure. Created documents utilizing MS Office (Outlook, Word, PowerPoint, and Excel). Handled all phone calls in a prompt and professional manner, and routed all calls to the physicians. Maintained organization of reception area by checking in patient, insurance verification, patient demographics updates. Communicated any information and special requests for the group to appropriate hotel staff. Answering a multi-line phone system, screen and direct calls to the appropriate person. Checked Insurance Eligibility for all Insurances upon scheduling patients. This means they don't have much in the way of personal privacy. Strengthened day-to-day operations by managing front office and ordering/stocking equipment. Addressed questions, concerns or special requests from members or clients. Played a key role in coaching of new staff members, directed staff training, development and conducted performance reviews. Maintained a clean reception area, including lounge and associated areas, and closed at the end of each day. arranging reservations in timely manner. Assisted with day to day office functions to include answering calls and greeting clients. Whether you are a new hotel receptionist or a veteran front desk worker, this is a great course to take. Answered inquiries pertaining to hotel services and handled complaints in person and over the phone. Greeted and sat restaurant patrons while maintaining a joyful and positive attitude at all times. Managed the front desk area, including keeping the reception area neat and in an organized fashion. Explained procedures and guidelines using excellent communication skills to ensure customer understanding. Registered new patients and obtained insurances. 105571 for Student level of experience for Full-Time job. Transcribed physician orders and entering information into computerized patient care system. Attended to and reduced customer complaints, referring customers to management as necessary. Updated patient demographics and scan insurance information. Greeted and registered new patients and updated existing patient demographics and information. Scheduled appointments and updated patient demographics using various medical software programs including MysisTiger and Medical Manager. Collected and entered patient demographics and insurance information into the database. Called insurance companies for benefits/eligibility, claims issues, authorization and follow up outstanding unpaid claims. Maintained a clean reception area, including lounge and associated areas.Reason for leaving: Needed more hours, Maintained a clean reception area, including lounge and associated areas Coordinated with housekeeping to ensure all special requests were handled promptly. Registered new patients and provided insurance information. Greeted and registered guests arriving and provided information about guest services. Maintained waiting areas, office files and front desk area in an organized, neat manner. Completed extensive customer-guest service training. Enrolled new patients and updated existing patient information. Maintained confidentiality of all information related to patients and adhere to all HIPAA guidelines and regulations. Verified patient insurance, created patient charts, calling in prescriptions, maintenance of clinical waiting area and greeting patients. Directed oversight of the front office duties, to include answer phones, faxes, and check in numerous guests. Worked as a front desk receptionist greeting patients and doing office work for about a year. Answered a high volume of calls; responsible for daily attendance of attorneys and support staff; meet/greet clients. Utilized customer service skills by warmly greeting guests and providing information about realty business. Confirmed insurance coverage and accepted patient payments. Served as a registrar and research specialist for all accounts concerning insurance/billing information and patient demographics. Provided assistance with all aspects of client lodging including special requests. Administrated daily operations filing, answering phones, checked patients in & out for their visit, and collected patient payments. When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. Submitted accurate prior authorizations to numerous insurance companies including but not limited to Michigan Medicaid for a wide variety of procedures. Visit PayScale to research front desk receptionist hourly pay by city, experience, skill, employer and more. Bridged communication between customers and technicians by operating phones and online systems. 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